LenderClose team members come from many different backgrounds and constantly find ways to spark greatness. The Team Member Spotlight series highlights one of our team members each month. This month, the spotlight is on Fabio Rivas, newly promoted AVP of Client Relations, who has been at LenderClose since May 2021.
If you could write your own job title that best describes what you do here, what would it be and why?
Partner Advocate. I love that my role allows me to build genuine relationships with our partners, learn about their processes, and collaborate with them to discover opportunities that previously had not been realized. I am so fortunate that I get to use my industry experience and knowledge of my partners’ goals to find creative solutions to sometimes complex opportunities. These solutions can only be realized not only by having great conversations but by listening and working together.
What is something lenders/lending industry have to deal with that you want to fix?
“This is the way we have always done things.” The pandemic has shown us not only the need, but the opportunity for us to be more creative and to think outside the box. Together, we’ll find ways to become more efficient, develop better processes, and improve our workflows, all while continuing to deliver the very best customer experience we can.
What credentials/past experience prepared you for working in your position?
I have several years of experience in both Finance and Insurance. As an NMLS licensed loan originator, I understand the challenges and the opportunities the lending industry faces. I fully appreciate the need for efficiency, accurate documentation, and effective communication. This experience has taught me that strong relationships are not built overnight. They require trust and the ability to understand and see situations from the perspective of other people.
What do you enjoy about the work you do?
As cliche as it may sound, the best part of working at LenderClose really is the people. The team I work with are some of the most creative and intelligent people in the industry. They are fun, energetic, and come to the office every day with the same goal: to help our partners. Every day I am blessed with the opportunity to speak to people who have an unbelievable wealth of knowledge. There is not one day that I come in and I don’t learn something new.
What hobbies, volunteering or passion projects do you do outside of work?
As a veteran myself, it is important for me to be an advocate for other veterans and veterans issues. I sit on the board for a non-profit organization that provides veterans with opportunities to find friendships and camaraderie through different hunting and fishing activities.
Do you have a favorite quote or motto you strive to live by?
“Leaders must own everything in their world. There is no one else to blame.”
This is hands down my favorite quote. I truly believe that if you have the right attitude, take ownership of your actions, and hold yourself accountable, you will be successful. You have to own it.