Service & Support

Standout support — so you can deliver standout experiences

95% of Coviance

customer support reviews are positive.

84% of all

customer service matters resolved within 15 minutes. That’s more time back with you and your customers.

99% customer satisfaction

We dare you to find a company with anything higher.

From Onboarding to Ongoing

Some customer success teams seem to disappear after onboarding. Not Coviance. Not only do we guarantee onboarding goes smoothly, but we offer expert guidance to problem-solve and optimize your lending process.

Day 1 Partnership

Credit unions and community banks balance efficiency and risk management. Manual processes and diverse providers slow down the process, making it hard to give borrowers the fast and easy experience they expect. Coviance replaces disjointed, manual workflows with adaptive, aligned experience. No dedicated technology resources required.

Instant Support

Collecting, analyzing, and validating property and borrower information lengthens the loan cycle and negates your promise of an exceptional experience. Coviance's Collateral Decision Engine^TM verifies data and property details, enabling you to go beyond paper reports and automate real-time decisions.

A customer service rep talking on a headset

Long-Term Partnership

Optimize your lending process with strategic insights. Coviance provides a Relationship Manager to work with you on your automation strategy, giving insights on scaling your usage.

A young customer service rep smiling as he helps a customer

"As a long standing customer, Coviance’s dedicated team has been instrumental in our success journey, providing prompt assistance and solutions. It's clear that they are committed to our success and our customer’s experience. Our questions are answered and resolved the same day we submit them!"

Teri Rumley

VP, Loan Administration Manager

"Working with Coviance is much different than with other vendors you may only hear from at contract renewal time. My dedicated account manager is in regular contact to continually problem-solve and optimize."

Joanna Garrett

Loan Processor

"Everything is done in a single solution. Plus, a dedicated team of relationship managers and support makes real estate lending easier for our credit union."

Jen Timmins

Chief Operations Officer

Simplify the Loan Experience

Adaptive Workflow Automation enables outstanding experiences for borrowers and lenders alike. Powered by our proprietary Collateral Decision Engine™, Coviance turns manual processes into automated loan origination experiences.